COVID-19 Incident Response: Post Incident Analysis

case study

the client

Company B*

Company B developed a partnership with a First Nation community to assist with the COVID-19 health crisis incident response. The partnership, between Company B and the First Nation community, set the stage for a successful public-private partnership. 

the problem

Need for assessment of the COVID-19 incident response

Company B partnered with the First Nation community to assist with the COVID-19 health crisis incident response. At the end of the COVID-19 incident response, it was determined that a post incident analysis (PIA) needed to be completed to learn from the event. Company B nor the First Nation community possessed the skill sets to provide a critical assessment of the community COVID-19 incident response. RIC was hired to conduct a comprehensive PIA for Company B and the community.

the solution

A comprehensive post incident analysis (PIA) of the COVID-19 incident response

First things first, RIC got to work by completing a comprehensive post incident analysis (PIA) of the COVID-19 incident response. This included a gap assessment of the community emergency management program (CEMP) against the Sendai Framework, Incident Command System (ICS), industry standards, and regulatory requirements.

RIC did not stop there, the community and emergency operations center (EOC) members were engaged and consulted to learn about personal experiences from the COVID-19 health crises. This insight provided RIC the ability to craft recommendations that were community specific.

the result

A pathway to identify emergency management roles and responsibilities

In short, RIC provided Company B and the First Nation community with a detailed report on incident response gaps, areas for improvement, and recommendations on how to strengthen the pillars of emergency management. Specifically, prevention, mitigation, preparedness, response, and recovery.

This gave the community a pathway to clearly identify emergency management roles and responsibilities, incident management program structure, systems of governance and avenues to incorporate cultural knowledge into overall emergency management programming.

detailed report on the incident response

recommendations for stronger EM pillars

pathway to IDentify roles and responsibilities

the future

Prepared for and more resilient to future disasters

Chief and Council, and people in the community can now rest assured that the department of Emergency Management has a clear vision and action plan to move forward to prepare for and become more resilient to future disasters. 

*I take my clients’ confidentiality seriously. Company B is a pseudonym.

work with RIC

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RIC is fortunate and grateful to live vibrantly on the land of the Treaty 7 People – the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations (Chiniki, Bearspaw, Wesley), and the Métis Nation (Region 3). In the spirit of change, RIC is committed to seeking truth and reconciliation.

© Rebecca Innes Consulting 2023